Search found 553 matches

Go to advanced search

by CamilleSarrut
Thu 20 Jun 2019 07:46
Forum: Artlantis General
Topic: Exporting to Sketchup
Replies: 3
Views: 14

Re: Exporting to Sketchup

Hi Camille, thanks for your reply. No I haven't got 3d grass in the scene. I also did a test to delete all my objects and just export the raw scene and still that didn't work. I also went back to Artlantis 6.5 and tried it from there but still no luck so now I'm thinking it my PC and not Artlantis ...
by CamilleSarrut
Wed 19 Jun 2019 09:25
Forum: Artlantis General
Topic: Exporting to Sketchup
Replies: 3
Views: 14

Re: Exporting to Sketchup

Hello,

Did you drop some 3D Grass shader in your scene ?
If so, remove the 3D Grass and try exporting again.

We have not updated the exporter for the 3D grass yet, because we had a compatibility problem with SketchUp, but we will update it for the next version of Artlantis.

Best regards,
by CamilleSarrut
Tue 18 Jun 2019 12:36
Forum: Artlantis General
Topic: 3D Grass with window in front, Bug
Replies: 1
Views: 43

Re: 3D Grass with window in front, Bug

Hello,

We tried to reproduce without success...
Could you send us your file, it would help us to reproduce and fix this issue.

You can send it via WeTransfer at sarrut@abvent.fr

Best regards,
by CamilleSarrut
Tue 18 Jun 2019 12:34
Forum: Artlantis General
Topic: Please fix your servers
Replies: 1
Views: 55

Re: Please fix your servers

Hello,

I have asked our web team and they told me our provider had problems which led to cuts.
The beginning of the breakdown was reported to us on Friday at 17H, it has been fixed since.

Could you please try to download artlantis 6.5, and let me know if everything was ok.

Best regards,
by CamilleSarrut
Fri 14 Jun 2019 14:35
Forum: Artlantis General
Topic: Very long time of rendering
Replies: 2
Views: 81

Re: Very long time of rendering

Hello,

Strange, are you sure you used the same settings ?
Could you send us your file ( as a zipped atla ) ?

If you can send it to me with WeTransfer at sarrut@abvent.fr

Best regards,
by CamilleSarrut
Thu 13 Jun 2019 12:28
Forum: Artlantis General
Topic: Artlantis 6 stopped working
Replies: 2
Views: 80

Re: Artlantis 6 stopped working

Hello,

Could you please contact the support, they should be able to help.
by CamilleSarrut
Thu 13 Jun 2019 12:25
Forum: Import & Plugins
Topic: Twinmotion export.
Replies: 4
Views: 107

Re: Twinmotion export.

On second thought, I think I know why you cannot import the tma in Twinmotion 2019, did you add some 3D Grass shader in Artlantis ?
If you did try to replace it with another shader, export it in tma and try to import it in Twinmotion 2019.

Let me know if this was the problem.
by CamilleSarrut
Thu 13 Jun 2019 10:53
Forum: Import & Plugins
Topic: Twinmotion export.
Replies: 4
Views: 107

Re: Twinmotion export.

Hello again,

I have been told that unfortunately, there will not be a patch for Twinmotion 2019.
As you might know Epic Game bought Twinmotion and Twinmotion 2020 will not support Artlantis file format (tma).
You can try to contact Epic Game support for more information.

Best regards,
by CamilleSarrut
Thu 13 Jun 2019 09:36
Forum: Import & Plugins
Topic: Twinmotion export.
Replies: 4
Views: 107

Re: Twinmotion export.

Hello,

You are right and we know about this issue, we transferred it to the Twinmotion Dev Team, but they did not fix it.
I will send it again.
by CamilleSarrut
Tue 11 Jun 2019 09:56
Forum: Artlantis General
Topic: AMD processors and artlantis 2019
Replies: 1
Views: 67

Re: AMD processors and artlantis 2019

Hello,

It should run perfectly on the new AMD rayzen 7 2700 processor !

Cheers,

Go to advanced search