Artlantis cannot be opened

Hello team,

I have the following problem:
the Artlantis (2021, new installed) Program cannot be opened.

When I try to open Artlantis (2021) the «artlantis picture» appears – and the sandglass runs and runs, … but nothing happens… At least I need to press key combination Strg+Alt+Delete to continue…

Can you give me support please ?
This never happened before – I work with Artlantis for years very successfully.

Thank you,
best regards

Hello Johanna,

Could you please contact the support at
They should be able to help you.

Best regards,

Hi Johanna,

have you received a satisfactory answer? I have nearly the same problem and opened ticket, but didn`t get an answer till now!

Thanks Ekki