Atlantis Batch closes upon completion of the first image.

Hello good morning.

I recently bought my new PC with the following features:

Processor: AMD Ryzen 9 5900X 12-Core
Ram: 32GB
Video card: AMD Radeon RX 6700 XT

The problem is that Artlantis Batch loads all the images well to render, but when completing a single image the program closes completely and does not continue with the next images.
The weird thing is that Artlantis Batch closes when the image is finished, not before, not after.

I clarify that the problem is since I have this new pc.

I hope you can help me.

Greetings

Hello Simon,

Could you contact the support https://artlantis.com/en/support/, they should be able to help you.

Best regards,

1 Like

Hello Camille, perfect, I already did, I will wait for your response, in the meantime if someone here knows what the reason for this problem may be, I appreciate your help.

To try to understand what your problem is we would need the logs and maybe the file you try to render, so the best is to send it to the support via the Ticket System.

Hello, the ticket number is # 60857.
I have no problem doing what you say to try to fix the problem.
The file atl. it is heavy more than 2gb.
What’s more, currently when I try to save it in atla. I get an error that the file cannot be saved. (xcdocument).