bb cut in half

[gonen]

anyone
bb problem
need help

gonen

[gonen]

I had this problem before after upgrading to ver 5 and Alain Picard solved it.

I use Atlantis ver 6.5.2.14.

I reinstall the computer and the software and then the problem came back.

I work now with no BB and its.........

br

gonen

[CamilleSarrut]

Hello,

Do you know what Alain did to fix the issue last time ?

Did you use the Media Converter to convert BB from V4 to V6 ?
Because that might be the problem.
Could you, please, attach to the post one of the BB (atlo + jpg) you are using.

[CHARLIE974]

Hello,

I have exactly the same problem...
I have converted my old BB with the media converter (artlantis 6.5.2.14)
My BB are cut in half

Had you find an issue??

thank you
Charlotte

[CamilleSarrut]

Hello,
There seems to be an issue with the Media Converter 6.5 and V4 BB...
Do you have Artlantis Media Converter 6.0 ?
As a work around, If you have it try to convert the V4 BB with version 6.0, I have tested it and it works the BB are not cut in half...

If not I can send it to you, on which platform are you working ? Mac or Windows ?

Best regards,

[PhilBixby]

I've now got this problem - it seems to have just started with a recent update. I have tree billboards which are fine, but people billboards are cut in half - only the lower-right diagonal half displays. I've tried reinstalling v5 billboards from the original folder, I've tried converting v4 billboards using the 2019 Media Converter and with the v7 Media Converter, and always got the same result. Any help, anyone?

Many thanks
Phil B

[CamilleSarrut]

I've now got this problem - it seems to have just started with a recent update. I have tree billboards which are fine, but people billboards are cut in half - only the lower-right diagonal half displays. I've tried reinstalling v5 billboards from the original folder, I've tried converting v4 billboards using the 2019 Media Converter and with the v7 Media Converter, and always got the same result. Any help, anyone?

Many thanks
Phil B

Hello Phil,
Do you know where the cut billboard come from ?
You could try using the v6 media converter to convert the v4 billboard, I think the bug was introduced in V6.5 Converter.
The V5 media converter also works !
I have tested both and they work.
If you do not have the Media Converter V5, you can download it there: https://artlantis.com/fr/downloads-5/

[PhilBixby]

[quote][/quote]

Hi Camille

The billboards are from Dosch Design - I've used them for years without problem up until just recently. I've only got v7 and 2019 installed (previous versions disappeared with my last computer when it got upgraded). I've tried following the link you suggested for v5 but got an "access denied" message.

Any further help much appreciated...
Best wishes
Phil

_______________

UPDATE:-
I found my way through the website without using the link and downloaded a demo version of v5. I uninstalled, re-converted all my billboards using the v5 Media Converter and they now work fine, so relax, Camille.
_______________

[CamilleSarrut]

UPDATE:-
I found my way through the website without using the link and downloaded a demo version of v5. I uninstalled, re-converted all my billboards using the v5 Media Converter and they now work fine, so relax, Camille.
_______________

Great !
Good to hear it has worked !
Have a nice week-end !