bb cut in half

[gonen]

anyone
bb problem
need help

gonen

[gonen]

I had this problem before after upgrading to ver 5 and Alain Picard solved it.

I use Atlantis ver 6.5.2.14.

I reinstall the computer and the software and then the problem came back.

I work now with no BB and its.........

br

gonen

[CamilleSarrut]

Hello,

Do you know what Alain did to fix the issue last time ?

Did you use the Media Converter to convert BB from V4 to V6 ?
Because that might be the problem.
Could you, please, attach to the post one of the BB (atlo + jpg) you are using.

[CHARLIE974]

Hello,

I have exactly the same problem...
I have converted my old BB with the media converter (artlantis 6.5.2.14)
My BB are cut in half

Had you find an issue??

thank you
Charlotte

[CamilleSarrut]

Hello,
There seems to be an issue with the Media Converter 6.5 and V4 BB...
Do you have Artlantis Media Converter 6.0 ?
As a work around, If you have it try to convert the V4 BB with version 6.0, I have tested it and it works the BB are not cut in half...

If not I can send it to you, on which platform are you working ? Mac or Windows ?

Best regards,