gonen
Posts: 3
Joined: Thu 15 Jun 2017 16:50

bb cut in half

Fri 14 Sep 2018 17:37

anyone
bb problem
need help

gonen
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gonen
Posts: 3
Joined: Thu 15 Jun 2017 16:50

Re: bb cut in half

Fri 14 Sep 2018 18:28

I had this problem before after upgrading to ver 5 and Alain Picard solved it.

I use Atlantis ver 6.5.2.14.

I reinstall the computer and the software and then the problem came back.

I work now with no BB and its.........

br

gonen

User avatar
CamilleSarrut
Posts: 626
Joined: Tue 20 Oct 2015 08:41

Re: bb cut in half

Thu 20 Sep 2018 08:32

Hello,

Do you know what Alain did to fix the issue last time ?

Did you use the Media Converter to convert BB from V4 to V6 ?
Because that might be the problem.
Could you, please, attach to the post one of the BB (atlo + jpg) you are using.
Camille Sarrut
Abvent R&D

CHARLIE974
Posts: 4
Joined: Mon 5 Feb 2018 13:00

Re: bb cut in half

Mon 24 Sep 2018 17:25

Hello,

I have exactly the same problem...
I have converted my old BB with the media converter (artlantis 6.5.2.14)
My BB are cut in half

Had you find an issue??

thank you
Charlotte

User avatar
CamilleSarrut
Posts: 626
Joined: Tue 20 Oct 2015 08:41

Re: bb cut in half

Tue 25 Sep 2018 13:57

Hello,
There seems to be an issue with the Media Converter 6.5 and V4 BB...
Do you have Artlantis Media Converter 6.0 ?
As a work around, If you have it try to convert the V4 BB with version 6.0, I have tested it and it works the BB are not cut in half...

If not I can send it to you, on which platform are you working ? Mac or Windows ?

Best regards,
Camille Sarrut
Abvent R&D

PhilBixby
Posts: 9
Joined: Thu 2 Feb 2017 08:53

Re: bb cut in half

Thu 18 Apr 2019 07:09

I've now got this problem - it seems to have just started with a recent update. I have tree billboards which are fine, but people billboards are cut in half - only the lower-right diagonal half displays. I've tried reinstalling v5 billboards from the original folder, I've tried converting v4 billboards using the 2019 Media Converter and with the v7 Media Converter, and always got the same result. Any help, anyone?

Many thanks
Phil B

User avatar
CamilleSarrut
Posts: 626
Joined: Tue 20 Oct 2015 08:41

Re: bb cut in half

Fri 19 Apr 2019 10:56

PhilBixby wrote:I've now got this problem - it seems to have just started with a recent update. I have tree billboards which are fine, but people billboards are cut in half - only the lower-right diagonal half displays. I've tried reinstalling v5 billboards from the original folder, I've tried converting v4 billboards using the 2019 Media Converter and with the v7 Media Converter, and always got the same result. Any help, anyone?

Many thanks
Phil B


Hello Phil,
Do you know where the cut billboard come from ?
You could try using the v6 media converter to convert the v4 billboard, I think the bug was introduced in V6.5 Converter.
The V5 media converter also works !
I have tested both and they work.
If you do not have the Media Converter V5, you can download it there: https://artlantis.com/fr/downloads-5/
Camille Sarrut
Abvent R&D

PhilBixby
Posts: 9
Joined: Thu 2 Feb 2017 08:53

Re: bb cut in half

Thu 25 Apr 2019 17:07

[quote][/quote]

Hi Camille

The billboards are from Dosch Design - I've used them for years without problem up until just recently. I've only got v7 and 2019 installed (previous versions disappeared with my last computer when it got upgraded). I've tried following the link you suggested for v5 but got an "access denied" message.

Any further help much appreciated...
Best wishes
Phil

_______________

UPDATE:-
I found my way through the website without using the link and downloaded a demo version of v5. I uninstalled, re-converted all my billboards using the v5 Media Converter and they now work fine, so relax, Camille.
_______________

User avatar
CamilleSarrut
Posts: 626
Joined: Tue 20 Oct 2015 08:41

Re: bb cut in half

Fri 26 Apr 2019 08:51

PhilBixby wrote:


UPDATE:-
I found my way through the website without using the link and downloaded a demo version of v5. I uninstalled, re-converted all my billboards using the v5 Media Converter and they now work fine, so relax, Camille.
_______________


Great !
Good to hear it has worked !
Have a nice week-end !
Camille Sarrut
Abvent R&D

sandropc
Posts: 5
Joined: Wed 5 Jul 2017 02:49

Re: bb cut in half

Fri 26 Jul 2019 17:23

Hy, I am using Artlantis 2019 and have the same problem: the BB apears cutted in diagonal. Also I have problem with the exporter from SketchUp 2019, it just does´nt work. Any idea?

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