emilyfrompdx
Posts: 1
Joined: Wed 4 Oct 2017 18:11

Stolen laptop! How to deactivate?

Wed 4 Oct 2017 18:15

Hey all,

I had my work laptop stolen yesterday along with Sketchup, Render[in] and all my other software :(
The good news is, I still have the original email with my Renderin license number. However, I can't activate the software on my new laptop without deactivating the old one. Does anyone know of a way to deactivate the other license without having the old computer in my possession?

User avatar
ATI3D
Posts: 16
Joined: Tue 8 Mar 2016 16:09

Re: Stolen laptop! How to deactivate?

Thu 5 Oct 2017 14:43

Hello,
you can ask to desactivate the license by creating a ticket : https://id.abvent.com/ticket_renderin

Best regards

ATI3D
l'équipe ATI3D
05 59 59 41 10 - http://www.ati3d.fr

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